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Branch Manager - Job Description.Salary: Up to £28k (D.O.E)
As Branch Manager, you will oversee the day-to-day operations of the branch, ensuring that company standards are maintained and exceeded. Your role is to manage the team, deliver exceptional customer service, and maintain a welcoming branch environment that enhances the customer experience. You will also drive profitability through effective management and cost control.
Key Responsibilities
- Achieve Branch Targets: Meet and exceed branch performance goals.
- Marketing & Promotions: Coordinate local marketing and promotions with team support.
- Profit & Cost Management: Manage branch profitability and control costs.
- Customer Care: Ensure high levels of customer service at all times.
- Standards & Presentation: Maintain a high standard of branch appearance and displays.
- Administration: Oversee banking, petty cash, and client balance payments.
- Social Media: Manage social media content in line with guidelines.
- Staffing: Ensure appropriate staffing and coordinate staff leave.
Personnel Responsibilities
- Team Leadership: Liaise with your line manager regularly and communicate relevant updates to the team.
- Staff Management: Organise, supervise, and allocate work according to company standards.
- Performance Management: Address performance, conduct, and presentation issues promptly, seeking senior management support when necessary.
- Meetings & Communication: Hold team meetings and maintain effective communication with feedback.
- Motivation & Productivity: Monitor team performance to ensure maximum productivity and motivation.
- Attendance & Timekeeping: Ensure compliance with attendance and timekeeping policies.
- Team Development: Promote teamwork, mentor staff, and provide training where needed.
- Professional Development: Attend training and development courses as required.
- Compliance: Ensure adherence to all company policies, operating standards, and procedures.
- Additional Duties: Undertake any reasonable tasks to support branch success.
Please note: You must have previous travel management for this position.
This role requires a motivated and enthusiastic individual who is dedicated to delivering outstanding customer service while leading a productive and dynamic team. Your contribution will be key to the continued success of the branch.
