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- Manage tenancy agreements, anti-social behaviour (ASB) issues, and estate management within your designated area.
- Provide advice and support for tenants, identifying tenancy support needs and making appropriate referrals.
- Maximise rental income by ensuring the recovery of rent arrears and court costs.
- Deliver comprehensive landlord functions to tenants, leaseholders, and residents.
- Undertake regular tenancy visits and monitor property conditions and communal areas.
- Work closely with external agencies to provide welfare benefit advice, income maximisation, and debt counselling services.
- Assist with property allocations and the letting of properties in accordance with the council’s Allocations Policies.
- Ensure compliance with fire and health and safety regulations.
- Respond to ASB issues, prepare legal notices, and provide support in court proceedings when required.
- Maintain good relationships with tenants and outside agencies through communication and consultations.
- Level 2 qualifications in Maths and English.
- A relevant Level 3 qualification or equivalent experience in social housing.
- In-depth knowledge of housing management and tenancy procedures.
- Proven experience in delivering excellent customer service.
- Ability to handle difficult and confrontational situations with tact and diplomacy.
- Strong interpersonal and communication skills, with experience of writing reports.
- Ability to work autonomously and manage your workload efficiently.
- Good IT literacy and experience with housing management software.
- A flexible approach to working hours, including attending out-of-office meetings and responding to emergencies.
- Experience in improving housing services or managing change in a housing context.
- Experience working with vulnerable or elderly tenants and providing specialist housing support.
