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THE ROLE:
Working directly with clients, technical support and engineering you will:
- Provide expert technical support, including troubleshooting application and integration issues
- Manage Jira tickets
- Create and execute SQL queries and reports
- Diagnose complex technical problems, using your engineering skills to identify root causes and implement effective solutions
- Conduct onsite visits to hospitals to maintain software, perform maintenance, upgrades and troubleshooting
- Monitory systems performance and proactively identify potential issues
- Document technical solutions and create knowledge base articles.
- Because the company is expanding rapidly, there is significant potential for career progression.
- Strong technical skills, including expertise in SQL, Jira and integration technologies
- Experience troubleshooting and resolving complex technical issues
- Analytical skills and the ability to understand complex systems and workflows
- A proactive and self-motivated approach to problem-solving.
No overseas applicants please; visa applications not considered.
Related job titles include: Technical Support Specialist, IT Support Technician, Helpdesk Analyst, Customer Support Analyst, IT Service Desk Analyst, Software Support, End User Support.
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