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- Providing administrative support, completing all daily administrative tasks and assisting in the completion of weekly and monthly planning.
- Supporting with caseload management and the allocation and review of caseloads for field-based employees, ensuring efficient distribution and monitoring of performance.
- Oversee and monitor external employees’ performance, including the review of certificates.
- Liaise with external employees, clients, and other departments to provide updates, resolve queries, and maintain a smooth workflow.
- Assist with operational planning, and work closely with the wider team to create and execute weekly operational plans.
- Carry out vehicle tracking, by managing and monitoring vehicle locations to support operations.
- Help with spreadsheet creation and updates; ensure accurate record-keeping.
- Manage incoming calls and emails from clients, updating case files accordingly.
- Collaborate with the CFO and Accounts team to process external workforce’s banking requirements.
- Contribution in the recruitment process of hiring new external employees.
- Familiarity with Microsoft Office systems.
- Demonstrated ability to work both independently and as part of a team.
- Excellent communication is required, with both strong written and verbal communication skills with high attention to detail.
- Be naturally personable with the ability to build rapport with colleagues and clients, establishing trust and credibility.
- Strong organisational skills with the ability to manage multiple tasks, adapt to changing priorities, and meet deadlines.
- Ability to remain flexible and self-motivated in a dynamic and reactively demanding environment.
- Experience in the debt collection/recovery industry would be highly desirable.
- This company is very people-focused and collaborative, and you will be someone who is enthusiastic, dedicated and a team-player.
- Holiday package of 25 days + bank
- Excellent training, development and progression opportunities, with support with relevant qualifications/further studies.
- Annual salary reviews
- Company pension
- Christmas shut down
- Social events throughout the year
- Private car park
- Company sick pay scheme
- Workplace Mental Health support/initiative
- A gorgeous culture with a supportive senior leadership team
