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- Handle freight coordination and manage orders, ensuring all orders are processed accurately and efficiently.
- Prepare quotes for the commercial team using our freight management system.
- Coordinate with the Commercial Director and Head of Commercial to ensure all tasks are completed in a timely manner.
- Provide exceptional customer service and communication.
- Respond promptly to customer enquiries by phone and email to maintain high customer satisfaction.
- Support the Commercial team by keeping client and prospect information updated in our CRM system.
- Assist in generating and submitting monthly reports and other required documents for the Commercial team – ensure accurate reporting at all times!
- Ensure compliance with company policies and procedures in all aspects of the role.
- Team collaboration is key!
- Actively contribute to team discussions and offer insights to improve processes and service quality.
- Work alongside the Commercial team to support lead generation and follow up on potential business opportunities.
- Excellent organisational and problem-solving skills.
- Strong verbal and written communication abilities – confidence to communicate at all levels and to make outbound calls as well as inbound.
- Previous use of freight systems.
- Attention to detail, accuracy and clarity when communicating and inputting data.
- Friendly, customer-focused and collaborative approach
- Company pension NEST Pension & Healthcare insurance plan
- Private medical insurance
- 25 days holiday (+ Bank)
