Sales Order Process Administrator

We are seeking a meticulous and organised Sales Order Process Administrator to join our team. The ideal candidate will be responsible for managing the end-to-end sales order process, ensuring accuracy, efficiency, and timely fulfillment of customer orders. This role plays a key part in maintaining smooth operations between sales, supply chain, and finance departments.

Key Responsibilities:

Order Management:

• Accurately process and enter customer orders into the system, ensuring all details (pricing, product codes, quantities, etc.) are correct.
• Verify stock availability and coordinate with the warehouse and procurement teams for product sourcing.

Customer Communication:

• Liaise with customers to confirm orders, delivery dates, and provide updates on order status.
• Handle customer inquiries and resolve issues related to sales orders, including returns and discrepancies.

Sales Coordination:

• Work closely with the sales team to ensure proper communication of order details, pricing, promotions, and customer preferences.
• Generate and maintain order reports for sales and management teams.

Documentation & Data Management:

• Maintain accurate sales records, order confirmations, delivery notes, and invoices.
• Ensure proper documentation of any changes, cancellations, or special requests on orders.

Cross-Functional Collaboration:

• Collaborate with the finance team to resolve billing or payment issues.
• Assist in tracking sales orders to ensure on-time delivery.

System & Process Improvement:

• Utilise sales order processing software to streamline the workflow and recommend improvements.
• Ensure compliance with company policies and procedures regarding order processing.

Qualifications and Skills:

• Proven experience in sales order administration, customer service, or a related role.
• Strong organizational skills with excellent attention to detail.
• Proficiency in Microsoft Office, especially Excel, and experience with CRM/ERP systems.
• Strong communication and interpersonal skills, both written and verbal.
• Ability to multitask and work efficiently under pressure.
• Knowledge of sales and supply chain processes is an advantage

Education:

• A Levels or equivalent (required).
• A Degree in business administration, sales, or a related field (preferred).

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and career development.
• A supportive and collaborative work environment.
• Monday to Friday (Apply online only)hrs

To Apply:

For the Sales Order Processing administrators position please submit CV and cover letter to [email/contact info].

To learn moreAbout Us here