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Customer Service Team Leader

First Base
Posted 3 days ago, valid for 12 hours
Location

Stonehouse, Gloucestershire GL10, England

Salary

£31,000 - £3 per annum

Contract type

Full Time

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Sonic Summary

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  • The Customer Service Team Leader position is located in Stonehouse, Gloucestershire and offers a full-time, permanent role with a salary of £31,000 per annum plus a £3,000 bonus.
  • This role is ideal for candidates with strong customer service experience looking to advance into a leadership position.
  • Key responsibilities include supervising tasks, addressing customer queries, collaborating with various teams, and assisting with training and recruitment.
  • Candidates should possess strong leadership skills, excellent communication abilities, and a high proficiency in Microsoft Office, with SAP familiarity being desirable.
  • A minimum of 2-3 years of customer service experience is typically required for this role.

Customer Service Team Leader


Location:
Stonehouse, Gloucestershire
Hours:Full-time, Permanent
Salary:31,000 per annum + 3k bonus


Perfect for someone with strong customer service experience looking for their next step in a team leading role.In this position, you will take on the responsibilities of a Customer Service Representative while also providing support to your colleagues, assisting with training, troubleshooting, and overseeing operational matters under the guidance of the department manager.

Key Responsibilities of a Customer Service Team Leader:

  • Assign appropriate tasks to engineers based on their expertise and skills.

  • Supervise administrative tasks, including logging customer interactions, operational transactions, and recording customer requirements.

  • Ensure that all queries are addressed in a timely manner to minimize any disruption, escalating when necessary.

  • Collaborate with engineering, commercial, logistics, and finance teams to ensure a unified customer-first approach.

  • Comply with QMS processes to maintain consistent work practices and quality standards.

  • Ensure department Standard Operating Procedures are maintained and compliant with regulatory audits.

  • Contribute suggestions for improvements within the Customer Service team.

  • Assist the department manager with recruitment, training, and supervision of team members.

  • Participate in or assist with QBR sessions as required.

  • Act in place of the department manager when instructed.

Key Skills of a Customer Service Team Leader:

  • Strong leadership skills with the ability to motivate and inspire a team by setting a positive example.

  • Excellent verbal and written communication skills for effective interaction with both customers and team members.

  • Strong analytical and problem-solving abilities to identify challenges and implement effective solutions.

  • Ability to understand and anticipate customer needs.

  • Capable of fostering positive working relationships with customers and colleagues.

  • Adaptability to shift priorities and schedules as needed in a fast-paced environment.

  • Ability to work independently, using initiative to tackle challenges.

  • High proficiency in Microsoft Office Suite.

  • Familiarity with SAP is desirable.

To be considered for this role, apply now or get in touch with Lilly Organ at First Base Employment.

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