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Do you enjoy providing excellent customer service?
This is a fantastic opportunity to join a passionate family business with a tight-knit, dedicated team based in their Stourbridge showroom. With one goal making their customers' homes better they take immense pride in everything they have accomplished so far.
Their showroom reflects their pride, and they are committed to delivering exceptional customer service. They always go the extra mile to ensure every customer gets exactly what they need.
With a wealth of experience in the industry, they offer top-quality carpets, flooring, and fitting services to both domestic and commercial clients Nationwide. They have tackled major projects like Center Parcs, Toby Carvery, Miller & Carter, and many more, delivering outstanding results every time.
What we need from you as a Sales Assistant/Estimator:
- 12 months Retail sales experience is essential - experience in the flooring industry would be ideal, but training can be provided
- Experienced speaking to customers on the phone, via email, and in person
- Able to use a computer and do admin work
- Have the ability to multitask and be organised
- Able to work as part of a team and on your own initiative
- Have an enthusiastic approach to work
- Able to work flexible across 6 days of the week
- Driving licence is essential
Desirable:
- Experience in the carpet and flooring industry
- Be able to read and plan jobs
- Estimating experience
What the role involves:
- You will be involved in all areas of shop work; admin, customer service, face to face customer sales, answering the phone, completing quotes, house call measures
- Execute sales in the shop showroom and at the customers property
- Recieving deliveries and moving them to the correct location in the shop
- Placing orders and ordering of stock
- Looking after contracts and meeting all deadlines
- General tidying of the shop
Salary: £26,000 - £28,000 per year, (pro-rata for part time) depending on age and experience, plus bonus.
Hours: Core hours of the business are 9am 5pm Monday to Saturday and Sunday 10am 4pm.
- Full-time - Monday to Sunday up to 6 days a week working between 8am 5.30pm, up to 40 hours per week. With some flexibility needed as some services are provided out of hours measurements etc.
- Part time would be working 2-3 days per week, to include a Saturday. Hours to be discussed at interview stage.
Benefits:
- Pension scheme
- 28 days holiday per year including Bank Holidays (pro rata for part time hours)
- A company vehicle is provided for any customer home visits
- Growing company, there will be opportunties to take on other roles as the business grows
- Sales training/product knowledge of carpets and flooring
- Training will be given to estimate and measure floors
- Branded uniform
Please apply now!
