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- Provide day-to-day support on a busy helpdesk.
- Maintain and manage customer networks on-prem, datacenter and cloud environments.
- Diagnose and resolve complex faults and act as an escalation point for the technical team.
- Work extensively with Office 365, Backups.
- Drive to customer sites as required to provide on-site support and maintenance.
- Collaborate with other team members to ensure seamless service delivery.
- Document all support activities and resolutions in the helpdesk system.
- Experience with Office 365, Active Directory and basic networking.
- Proven experience in both on-site and helpdesk support roles.
- Strong problem-solving skills and the ability to diagnose and fix faults.
- Excellent communication and interpersonal skills.
- Ability to drive and access to a vehicle for customer site visits when required.
- Certifications such as Microsoft Certified: Azure Administrator Associate, CompTIA Network+, or similar.
- Networking, VLANS, Wireless, Firewalls, Intune
- Familiarity with ITIL practices.
- Competitive salary and a thriving technical environment.
- Hybrid working policy.
- Opportunities for professional development and certification.
- 20 days Holiday (plus bank holidays) and your birthday off
- Company pension
