- To be the face and first point of contact for our client, welcoming and looking after visitors for the duration of their stay. Dealing with incoming and outcoming post and deliveries.
- Managing the internal meeting room bookings ensuring the rooms are kept clean and tidy and have all requirements for the meeting.
- Answer the clients main phone line in an appropriate manner, relaying calls and messages to the relevant person.
- Ensuring all client contracts are accepted, adhered to and are current.
- Managing our existing QMS certification - ISO 9001. Ensuring all prosses and procedures are up to date, conducting internal audits and maintaining compliance across the company. Training existing employees and new joiners to the business.
- Managing the external IT suppliers and helpdesk incidents, ensuring our IT system is robust with secure back up and maintenance procedures in place, management of exchange 365 licenses.
- Overseeing and responsibility for UK GDPR requirements within the business, including compliance, internal audits and training staff.
- At general office and facilities level ensuring legal compliance, training of current and new staff, communicating any changes to staff, weekly and monthly office checks.
- Co-ordinating and challenging all office contacts and looking for cost savings where possible. Management of building and ground maintenance, liaising with the building owner where necessary, working with contactor and ensuring the premises and facilities are kept tidy and in good condition.
- Overseeing any studio bookings and booking process to ensure smooth management.
- Supporting the HR department by scheduling and managing the induction programmes for new staff.
- Previous experience of running/managing an office.
- Strong project management skills with a track record in having managed previous projects.
- Experience of working with ISO 9001.
- Process/procedures oriented, a natural finisher/completer.
- Being accurate and paying attention to detail, even when under pressure.
- You must be comfortable working part of a team but be equally capable of working on your own and using your own initiative
- Excellent communication skills.
- Positive disposition and strong social skills.
- Ability to multi-task and manage multiple projects at the same time.
- Excellent MS Office skills with good working knowledge of outlook word, excel and power point.