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Based in Stowmarket
Free parking
Hybrid after probation 3 days in the office
Are you passionate about helping others and delivering exceptional service? We are seeking a dedicated and friendly Customer Service Representative to join our team!
About the Role: As a Customer Service Representative, you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and ensure that every customer experience is positive. You will be responsible for maintaining a high level of professionalism, providing accurate information, and ensuring customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat.
- Troubleshoot issues and provide effective solutions.
- Process orders, returns, and exchanges.
- Maintain a thorough knowledge of products and services.
- Document customer interactions and escalate complex issues when necessary.
- Ensure customer feedback is gathered and shared with relevant departments.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work efficiently in a fast-paced environment.
- Previous customer service experience is a plus.
- A positive attitude and a passion for helping others.
