RLO

Actaris Site Services are currently seeking an experienced RLO for sites based in East London with 4 days being based in Stratford and 1 day being based in Rochester. Stratford site is a large external cladding project

 Responsibilities:
• Booking appointments and managing schedules.
• Handling resident complaints and issues with professionalism and efficiency.
• Maintaining property records and conducting validation and customer satisfaction surveys.
• Facilitating communication between all stakeholders for a seamless project experience.
• Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.

Requirements:
• Previous experience as a Resident Liaison Officer (RLO) is essential. 1-2 years +
• Occupied refurbishment knowledge is also desirable
• Strong health and safety knowledge
• Exceptional communication skills and ability to work collaboratively.
• IT proficiency and adaptability to on-site operations.
• Ability to work independently and as part of a team.
• Strong interpersonal skills and a proactive attitude.
• Ambitious, innovative, and self motivated
• Driving license

Please send cvs to be considered for this position and for more information on the role.