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2nd Line Support
This is an amazing opportunity to work with our amazing client based in Stratford-Upon-Avon to work with their amazing team to help grow with their IT Department.
Your Responsibilities:
- Systems Administration: Perform installations, updates, and maintenance to prevent service interruptions and ensure optimal system performance.
- IT Support: Handle 1st, 2nd, and 3rd line support for technical queries, resolving issues promptly and escalating serious concerns when necessary.
- Supplier Liaison: Coordinate with external suppliers regarding hardware, software, and services, staying informed of supplier updates.
- Documentation and Training: Create user-friendly training materials, document processes, and maintain accurate service desk records.
- Project Delivery: Support technical projects, analyse business problems, and recommend solutions to improve IT performance and prevent issues.
- Collaboration: Work with internal departments to ensure IT needs are met and involve users in relevant projects.
- Confidentiality: Maintain strict confidentiality of all data accessed, stored, or processed.
- Flexibility: Adapt to changing business requirements, including occasional travel and out-of-hours work.
Requirements and Experience:
- Minimum three years’ experience in IT role
- Experience producing training materials; user guides, etc.
- Comprehensive knowledge of Office 365 products and capabilities
- Experience in IT Training and delivering knowledge in a professional environment.
- Excellent written and verbal communication skills.
- Business / Process analysis skills.
- Communication / Team player.
Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment (London) Ltd wishes you the best of luck in your job search.
Nouvo Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.
