Call Centre Advisor

SF Recruitment are working with a business based in Stratford Upon Avon who are looking for a Call Centre Advisor to join the team £25,500 per annum Hybrid 2/3 days office based Responsibilities Managing day-to-day planned warrant visits for all activity types such as debt, inspection, exchange. Directing external colleagues to ensure visit completion in accordance with client requirements. Liaising with colleagues and management for escalated matters. Providing guidance & support when dealing with each call on an individual account basis. Pro-active and Re-active calls to our clients providing accurate account level detail. Preparing and distributing visit listings for timely checking accounts. Regular follow up checks to ensure planned jobs proceed. Monitoring performance of visits to ensure completion with no reasons for aborting a warrant. Complete COM activity on client systems as needed. Actioning daily updates from our clients including daily checks for accounts to proceed. Supplying verbal and/or written feedback to internal and external colleagues, as appropriate. Updating Engineer details to Field Reps who are performing the planned execution. Updating internal systems on an account-by-account basis to reflect all activity that has happened during the visit, to allow for clear visibility of account status at any time. Preparing, and where required, distributing reports to provide the outcome of warrants to both internal colleagues and Clients.