Desktop Supervisor

My client are currently looking for a desktop supervisor to come and join their team on a permanent basis. You will oversee the daily operations and also help the team. My client are ideally looking for someone who understands the schedule of rates / variations. You will play a crucial part of the team by applying techincal support and enhancing exprience.

Key Responsibilities:

• Supervise and lead the desktop support team, providing guidance and support.
• Assign tasks, monitor performance, and conduct regular team meetings.
• Troubleshoot and resolve hardware and software issues for desktops, laptops, and peripherals.
• Ensure timely response to support tickets and effective resolution of incidents.
• Manage inventory of IT assets and coordinate procurement of new equipment.
• Develop and implement desktop management policies and procedures.
• Collaborate with other IT teams to ensure seamless integration and support of systems.
• Provide training and support to end-users on various applications and tools.
• Maintain up-to-date knowledge of industry trends and technologies.
• Prepare and present reports on team performance and IT metrics.

Qualifications:

• Previous work experience as a desktop supervisor
• Experience as a planner (desirable)
• Experience in schedule or rates and variations
• Proven experience in a supervisory or leadership position.
• Strong knowledge of desktop operating systems (Windows, macOS, Linux).
• Proficiency in troubleshooting hardware and software issues.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Strong problem-solving skills and attention to detail.

If you are interested please call Sommer on (phone number removed).