Recovery and Enforcement Lead

My client is seeking an experiencedRecovery & Enforcement Lead to be able to independently manage a portfolio of accounts, represent L&Q in legal proceedings, and collaborate closely with internal and external teams to drive effective, customer-focused solutions.

Duties Includes:

• You will have experience of providing a professional and customer focussed income recovery and enforcement service in order to reduce arrears and bad debt across the organisation.

• You will be able to work independently to successfully resolve accounts in a timely manner and to a clearly defined standard.

• You will represent L&Q through legal processes but will need knowledge of the full arrears lifecycle and be able to work collaboratively with colleagues across Income Management, third-party agencies and the wider organisation to bring about successful outcomes.

• You will be confident to produce legal documentation and be organised to complete workload and meet several deadlines.

• A successful Recovery and Enforcement Lead will successfully prioritise competing workload and deadlines.

• You will balance being compassionate and empathetic, with the ability to also have challenging conversations when needed.

• Resilience must be demonstrated within this role, alongside delivering excellent customer outcomes.

If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong salary.

If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)