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Role: Workshop Controller
Location: Midlands
Salary: £30,000
Duration: Permanent
Due to continued growth, my client has an immediate opportunity for a Workshop Controller to join their team on a permanent basis.
The successful applicant will be instrumental in ensuring that the Plant repairs and services are carried out to a high standard, and in a timely manner.
They will be the first point of contact for Workshop Management, and will coordinate and plan the response for Breakdowns, routine Maintenance and Services.
Workshop Controller Duties:
- Provide initial telephone support to triage breakdowns and try to resolve where possible
- Manage the response if a fitter is required to attend, with the aim of achieving a fix first time.
- Log and allocate repairs and allocate to a fitter, maintaining accurate records of work and stock.
- Appoint third party repair companies when needed, raising PO's and approving invoices.
- Provide support to fitters by ensuring they have the necessary information and parts for the task.
- Book and coordinate service and inspection appointments with customers. ensuring efficient use of fitters and plant availability.
- Liaise with Hire Desk for availability of plant and replacement plant where required.
- Identify chargeable damaged repairs, order the parts and process the invoice to the customer
- Update and maintain accurate stock records, service schedules and breakdowns
Workshop Controller Requirements:
- Mechanical repair knowledge
- Previous experience in a service and maintenance control role would be advantageous
- Logical approach to prioritising and with great problem-solving skills.
- Well organized, proactive and committed to high quality work and standards.
- Ability to work in a fast-paced environment.
- Good attention to detail
- Effective communication skills for both customers and fitters.
- Strong Microsoft office understanding
To apply, please forward a copy of your CV
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