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Senior Billing Lead
The Role
As the Senior Billing Lead, you will take ownership of a small team responsible for managing customer billing queries, credit adjustments, and refunds. Reporting directly to the Finance Manager, you will act as a key contact between billing, sales, and customer support, and driving improvements in processes.
This role involves managing an offshore team, supporting and mentoring staff, and improving workflows. You'll have the freedom to make changes and help shape the billing function to ensure it runs smoothly and efficiently.
- Leading and supporting a team of three to maintain strong performance and engagement.
- Helping with month-end billing and financial tasks.
- Analysing billing data and handling credit notes and refunds.
- Making sure invoices and customer tasks are processed on time and accurately.
- Resolving customer and supplier queries while building good relationships.
- Training the team on new processes and promoting best practices.
- Contributing to finance projects and suggesting improvements.
The Company
Our client is a well-established technology company providing innovative solutions to a wide range of clients across the public and private sectors. They are committed to driving excellence through their dynamic and collaborative approach, fostering an environment where creativity and initiative thrive.
The Person
You are a detail-oriented professional with a strong background in billing and finance. Your ability to manage teams, solve problems, and improve processes sets you apart.
- Experience leading teams, ideally in billing or finance operations.
- Strong background in billing; experience in telecoms or tech is a plus.
- Advanced Excel skills (e.g., VLOOKUP, Pivot Tables).
- Familiarity with systems like NetSuite, Sage, or similar.
- Keen eye for detail and problem-solving skills.
- Ability to manage multiple tasks and deadlines under pressure.
- Great communication and teamwork skills.
- Experience improving processes and implementing best practices.
The Salary
- Flexible working arrangements, including hybrid options.
- Generous holiday allowance with the option to purchase additional leave.
- Comprehensive training and career development opportunities.
- Access to health benefits, employee assistance programmes, and well-being initiatives.
- Discounts on products and services across a variety of industries.
- A collaborative culture that encourages innovation and rewards success.
This is a great chance to lead a dedicated team and make a real impact in a fast-paced, supportive workplace. Apply today to take the next step in your career!
