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We are seeking an experienced Lettings and Rehousing Manager to lead one of our regional teams. This role involves managing a team of 12, including Lettings Officers, Rehousing Managers, and an Assistant, ensuring the smooth handling of all lettings, rehousing cases, and related enquiries within a designated geographical area.
Main Duties:
- Oversee all lettings and rehousing cases within the designated geographical area
- Ensure compliance with void KPIs and oversee the efficient turnaround of properties
- Manage new build handovers, ensuring a smooth transition for incoming residents
- Handle temporary accommodation and permanent rehousing cases effectively
- Respond to MP enquiries, complaints, and housing ombudsman orders in a timely manner
- Motivate and develop the team to deliver high-quality services and outcomes for residents
- Build and maintain strong working relationships with internal teams and external partners
- Monitor performance and implement improvements to enhance service delivery
- Ensure all policies, procedures, and regulations are adhered to in all lettings and rehousing activities
If interested then plesae do hit apply!
