Scheduling Officer

Scheduling Officer
BASED IN STRATFORD UPON AVON

Start Salary: 23,500.00
Contracted working hours: 37.5 hours per week, 09:00 - 17:00 with 30 minute lunch

This role involves overseeing scheduling for all visit related activity, in line with internal processes, Client requirements, SLAs and company objectives, as well as scheduling and monitoring Rights of Entry Warrant applications and executions. You will be asked to liaise, both electronically and verbally, with field representatives. engineering and locksmith companies and various third party suppliers.

• Administer and contribute to the Agent recruitment process including Agent set up, and maintenance, on all relevant systems.
• Maintain and action postcode allocation and transfers as needed.
• Assist with the allocation of visits as required; pro-active work to be undertaken to ensure visits are allocated/completed within dictated timescales.
• Review of unallocated visits on a daily basis with a view to allocate to an Agent by including all available work within the area.
• Complete Agent work reallocation as and when required.
• Produce and distribute various MI as required.
• Create and issue new/replacement Agent ID cards and Agent LOAs for all Clients as appropriate.
• Manage and update a performance system for all Agents.
• Placing Engineer and Locksmith bookings in line with the relevant process and requirements.
• Dealing with and responding to any query in relation to any bookings made with Engineers and Locksmiths.

• Excellent I.T. skills with accurate keyboard skills.
• Excellent interpersonal skills and ability to communicate effectively with a wide range of people, both orally and written.
• Ability to work and deliver in a fast paced environment with firm deadlines.
• Self-motivated with a positive attitude.
• Ability to react to change in a positive manner.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.