Position: Retail Shop Manager
Location: Sheep Street . Stratford Upon Avon
Reports To: Retail Operations Manager.
Employment Type: Full-time ( 30 Hrs) 10.00am -16.00pm
Company Overview:
Shipton & Co Jewellers is a family owned business in its 5th generation & has been trading for over 150 years.
We have 6 Retail shops across the UK & Scotland.
We are dedicated to providing exceptional customer service and high-quality products.
We are looking for a motivated and experienced Retail Shop Manager to lead our team and oversee daily operations.
Job Summary:
The Retail Shop Manager will be responsible for managing the overall operations of the store,
ensuring a high level of customer satisfaction, driving sales, and leading and developing the store team.
The ideal candidate will be a dynamic leader with a passion for retail and a proven track record of achieving sales targets and operational excellence.
Key Responsibilities:
Store Operations: Oversee daily operations, including opening and closing procedures, cash handling, and inventory management.
Sales & Profitability: Drive sales and profitability by implementing effective sales strategies, promotions, and ensuring store merchandising aligns with company standards.
Customer Service: Ensure a superior shopping experience for customers by maintaining high service standards and resolving any customer complaints promptly.
Team Management: Recruit, train, supervise, and develop store staff. Foster a positive and inclusive work environment that promotes teamwork and high performance.
Inventory Control: Manage stock levels and make key decisions about stock control. Ensure that merchandise is restocked, displayed appropriately, and well-organized.
Financial Management: Monitor and manage store budgets, expenses, and financial reports. Analyse sales figures and forecast future sales to maximize profits.
Compliance & Safety: Ensure the store complies with all health and safety regulations and company policies. Conduct regular safety audits and training sessions.
Marketing & Promotions: Collaborate with marketing teams to plan and execute in-store promotions and events.
Reporting: Prepare and present regular reports on store performance, including sales, inventory, and employee performance metrics.
Qualifications:
Education: A basic level and understanding of English & Maths.
Experience: Minimum of 3-5 years of experience in retail management or similar Role.
Skills: Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proven ability to drive sales and achieve targets.
Job description: Retail shop Manager
Strong organisational and multitasking abilities.
Proficiency in Microsoft Office and retail management software.
Customer-focused with a proactive approach to problem-solving.
Personal Attributes:
High level of integrity and professionalism.
Ability to work flexible hours, including weekends and holidays.
Passion for Jewellery and a commitment to continuous learning.
Benefits:
Competitive salary and performance-based bonuses.
Generous staff discount.
Opportunities for career advancement and professional development.
Friendly and supportive work environment.
Shipton & Co is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.