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2nd Line Support
Hybrid after probation
Our client, a prestigious law firm, who are looking for an experienced 2nd Line Support to add to their already successful and busy IT Team
Job Purpose
To ensure the seamless operation of IT systems by performing systems administration, providing IT support, and delivering technical projects. The role involves maintaining compliance with internal policies and the Data Protection Act, collaborating with internal departments, and liaising with external suppliers to meet the IT needs of the firm.
Key Tasks/Responsibilities
- Systems Administration: Perform installations, updates, and maintenance to prevent service interruptions and ensure optimal system performance.
- IT Support: Handle 1st and 2nd line support for technical queries
- Supplier Liaison: Coordinate with external suppliers regarding hardware, software, and services
- Documentation and Training: Create user-friendly training materials
- Project Delivery: Support technical projects, analyse business problems, and recommend solutions to improve IT performance and prevent issues.
- Collaboration: Work with internal departments to ensure IT needs are met and involve users in relevant projects.
- Confidentiality: Maintain strict confidentiality of all data accessed, stored, or processed.
- Flexibility: Adapt to changing business requirements, including occasional travel and out-of-hours work.
Knowledge/Experience Desired
- Proficiency in Windows Server Administration, Active Directory, and Office365 configuration.
- Knowledge of VMware vSphere 7 and the MS Azure technology stack.
- Experience with Windows 10/11 and managing systems in line with data protection regulations.
- Understanding of ITIL frameworks and networking basics (e.g., VLANs, router configuration).
- Experience with legal applications like case management systems and digital dictation tools.
- Proven ability to scope and deliver IT projects.
Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment wishes you the best of luck in your job search.
Nouvo Recruitment Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK
