Customer Service Administrator

Job Title: Customer service Administrator
Location: Stroud
Salary: £24,000 per annum
Working Hours: 31.5 hours per week

I am currently recruiting for a Customer Service Adminstrator position on behalf of our client, an award-winning private insurance brokerage. This is an excellent opportunity for a motivated and friendly individual to join a small, dynamic team on a permanent basis. The company offers a relaxed yet professional work environment with a focus on team collaboration. In addition, the successful candidate will have the chance to earn commission each month.

Benefits & Package:

• Salary: £24,000 per annum
• Commision: Chance to earn monthly uncapped commision.
• Working Hours: A 31.5-hour work.
• Holidays: 20 days holiday + 8 Bank Holidays
• Free Lunch on Fridays: Enjoy a free lunch with the team each Friday!
• Pension: 3% employer pension contribution after successful completion of probation period.

Key Responsibilities:

• Answering Incoming Calls: Respond to client calls in a friendly, professional manner, ensuring their queries are addressed efficiently.
• Liaising with Clients: Work closely with clients to obtain any missing documentation and ensure smooth communication.
• Data Entry: Accurately enter data into various Excel spreadsheets, ensuring the information is up-to-date and error-free.
• General Office Support: Assist with filing, stationery stock control, and ordering sales brochures to ensure the office runs smoothly.
• Ad Hoc Support: Provide support to the Office Manager and Sales Advisors, assisting in various administrative tasks as required.

Key Skills and Attributes:

• Confident and Friendly Telephone Manner: Must be able to communicate effectively and professionally over the phone.
• Strong Written and Verbal Communication: Excellent communication skills are a must, ensuring clarity and professionalism in all client and team interactions.
• Highly Organised: The ability to manage multiple tasks and prioritise workloads in a busy environment.
• Dynamic and Enthusiastic: A proactive, can-do attitude with the ability to work both independently and as part of a team.
• Excel and Word Experience: A solid understanding of Microsoft Excel and Word to carry out essential daily tasks.

How to Apply:
Please press the apply button or contact (url removed) today! RE Recruitment act as an employment agency on behalf of the employer. If you don't hear back within 5 working days, please take this as an unsucessful application. 

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