Customer Service Administrator

Customer Service Administrator

Location: Stroud

Hours:  Full-Time, 37.5 hours

Salary: £13.50 per hour

We are excited to be recruiting for a Customer Service Administrator to join our dynamic client based in Stroud, a leader in marketing and selling a diverse range of medical devices and pharmaceutical products across the UK and internationally.

Key Responsibilities of a Customer Service Administrator:

• Provide customer service support for international customers
• Receive, acknowledge, and process orders via SAP
• Collaborate with the International team to manage customer orders and forecasts
• Deliver high-level customer service over phone and email
• Coordinate invoicing with the Finance team
• Generate export documentation to support shipments from the warehouse facility
• Coordinate customer-organised pickups and provide updates as necessary

Key Skills of a Customer Service Administrator:

• Experience with SAP system (training provided for the right candidate)
• Clear and effective communication skills, both written and verbal
• Previous experience in a customer service role