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Role:Team Leader
Salary:£30,000 per annum
Contract type:Permanent
Working hours:Full Time (37.5 hrs pw)
Location:GL5 & GL7 (must have a car to travel between Centres)
For over three decades, we have been dedicated to supporting individuals and employers across the UK. As a nationwide market leader, we have assisted over 13,000 people in the past year alone to retrain, embark on new career paths, or establish their own businesses.
Inspire and motivate a high-performing team! As a Team Leader, you'll oversee a group of 6-12 advisors, trainers, and consultants, helping jobseekers find employment. Along with managing your team, you may also handle your own caseload, depending on contract needs. Your role includes boosting team performance, coaching for success, resolving challenges, and ensuring top-notch quality and results. You'll drive key partnerships, monitor KPIs, and ensure compliance with programme guidelines while maintaining a high standard of service. If you're ready to create a positive impact and lead your team to success, we want to hear from you!
What youll do
- Qualitative observations of team member service delivery and provision of relevant feedback
- Mentoring new and experienced staff, coaching for performance and instruction as required
- Utilise Management Information tools to monitor performance, trends, and best practice
- Plan and ensure that Outreach and liaison with referral sources occurs to ensure sufficient throughput of new customers
- Complete set reports for Job Centre Plus (JCP), the Department for Work and Pensions (DWP) or the Department for Employment and Learning (DEL) and Local Authorities as necessary both ad hoc and on a regular basis as defined by fundholder account management
- Prepare and deliver presentations at partner, stakeholder, and community events.
What youll need
- Level 2 English and Maths as a minimum
- Experience of sales management including the supervision of an individuals'/teams delivery and/or output (minimum 6 months experience)
- Experience of people management including supporting, mentoring, and coaching and developing an individual
- Educational attainment of either a degree or equivalent or alternatively A-Level or equivalent attainment plus at least 2 years of high-quality line management experience in a target orientated business environment
- IEP L2 Sector Introduction is desirable
- Personal interests regarding interest in career and self-development
- Full UK driving license as role requires travel.
Overseas equivalent qualifications will be accepted.
We welcome applicants with lived experience and encourage applications that reflect the relevance to the post.
Benefits
- CPD - Broad range of internal training to enhance your knowledge and skills
- Comprehensive Manager & Leader training programme - internal
- Generous pension scheme, with the option to opt out
- Company health plan subject to successful completion of probation period
- 25 days annual leave + 8 bank holidays
- 5-10 sick day per year paid.
Join us at Standguide and be part of a team dedicated to making a meaningful impact on individuals' lives and businesses nationwide.
Standguide is an Equal Opportunities Employer and a Disability Confident Leader.We are committed to promoting equality of opportunity and value the diversity of our staff and customers. We thrive on creating positive working relationships, free from discrimination.
Successful candidates will be subject to satisfactory references and enhanced DBS check.
For the full job description and person specification, please email Amy atrecruitment @standguide.co.uk.
