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Brand new opportunity to an established, successful and innovative company that supply and install a niche product within their industry. Our client is currently recruiting an Installations Administrator to join the team at their offices near Minchinhampton, Stroud.
Duties:
Administrative Support: Assist the Installation Manager in all admin related matters, as follows:-
- Answering Phone Calls: Professionally handle incoming phone calls and re-routing to the relevant person/department.
- New Installation Pack Collation: Create installation folder, booking letter, email, book pre-installation visit, book installation on outlook calendar.
- Hire of Access Equipment booking of equipment with third part suppliers.
- Service Call Booking: Coordinate and schedule service calls, ensuring efficient allocation of resources and timely customer support.
- Warranty Pack Collation: Prepare and dispatch warranty packs to customers, ensuring the database is updated.
- Monitoring Installation Reporting Software: Daily checks of system, reviewing reports, saving to drive, print where necessary and pass to Installations Manager for further action.
- Customer Support: Assist in resolving customer issues, ensuring a high level of satisfaction.
- General Office Support: Order stationery and other installation related products.
- Data Entry: Ensure all company data bases are updated.
- Transport list: Compile monthly transport list and send to delivery company. Update and re-issue when necessary.
- Post and Parts: Log parts and label with relevant job numbers.
- Deliveries: Ensure any relevant parts are added to delivery pallets.
- Maternity Cover: Monitor emails, reply where possible and if not pass to Installations Manager.
- Liaison with teams: Ensure installation teams have information/parts necessary for completion of works.
Our client is looking for someone who likes a challenge and is very organised. Excellent communication skills are essential. Previous projects / scheduling experience is highly advantageous but not essential.
Hours Monday Thursday 8.30am 5pm & Friday 8.30am - 3pm
Salary - £25-30k depending on experience
