Back to search
Engineering Service Manager
Location: Thrupp, Gloucestershire
Salary: £45,000 - £55,000
Hours: Full-time, 35 hours per week, office-based with very rare travel
Are you an experienced leader ready to drive a high-performing team? Our client is looking for an Engineering Service Manager to join their dynamic team in Thrupp, Gloucestershire. This role is perfect for a proven manager with a knack for motivating and developing teams while ensuring top-tier service delivery.
The Opportunity
As an Engineering Service Manager, you will take charge of a team of skilled Service Engineers, overseeing daily operations, ensuring compliance with Health & Safety standards, and maintaining exceptional service levels for our valued customers. With rare travel requirements and access to a pool car, this office-based role allows you to focus on strategic and operational excellence.
Key Responsibilities:
Team Management: Lead and support your team, overseeing performance, conducting appraisals, and handling resource planning.
Health & Safety Compliance: Ensure all site works comply with regulations, including the creation of risk assessments.
Customer Focus: Be the first point of contact for key account customers, taking ownership of service delivery and KPI reporting.
Technical Oversight: Resolve technical queries and maintain our high standards in service, installation, and commissioning.
Commercial Involvement: Manage service contracts, negotiate renewals, and support tender processes.
Continuous Improvement: Contribute to the development and implementation of ISO and internal procedures.
What Were Looking For:
Proven experience managing a field-based service team (Circa 20 staff) at a senior or strategic level.
Strong leadership skills, including coaching, mentoring, and managing performance.
Commercial acumen with experience in pricing and cost analysis.
Excellent problem-solving abilities and communication skills.
High proficiency in MS Office, particularly Excel, and the ability to quickly adapt to new systems.
Methodical and organized approach with strong time management skills.
Why Apply?
Be part of a company committed to teamwork, trust, excellence, and sustainability.
Enjoy a supportive work environment that values safety, diversity, and inclusion.
Benefit from comprehensive training and development opportunities
If youre ready to make an impact and lead a team to success, wed love to hear from you!
