Customer Service Executive

Just Recruitment is working with a great company in Sudbury, offering a stable team and positive working environment.They are looking for a Customer Services Executive - to join their long-standing team.As the Customer Service Executive, you will deal directly with customers by phone or email providing stock updates, pricing and delivery information.You will provide excellent customer service and to promote this idea throughout the organisation.The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.As this is a new role within the business you will have autonomy to grow the role and make it your own.Key ResponsibilitiesImprove customer service experience, create engaged customers and facilitate organic growthTake ownership of customers issues and follow problems through to resolutionSet a clear mission and deploy strategies focused towards that missionDevelop service procedures, policies and standardsKeep accurate records and document customer service actions and discussionsAnalyse statistics and compile accurate reportsReview order input, both for accuracy and to understand our customers business & requirementsManage office holidays and ensure cover in placeKey Candidate RequirementsProven working experience as a Customer Service Executive or Key Account HandlerExperience in providing customer service supportExcellent knowledge of management methods and techniquesAbility to think strategically and to leadStrong client-facing and communication skillsAdvanced troubleshooting and multi-tasking skillsCustomer service orientationStrong Excel skills would be advantageous Working hours are Monday to Friday 8am - 5pm.This is an excellent opportunity, to join a growing business, offering the opportunity to grow within this role.