Customer Service Advisor

Customer Service Agent Our client is a leading installation company dedicated to providing exceptional service and high-quality outdoor structures to customers. The team takes pride in delivering outstanding customer experiences, from initial inquiries to post-installation support.

They are seeking a friendly and professional Customer Service Agent to join the team in Sudbury. The ideal candidate will have some experience in customer service and a passion for helping customers. You will be responsible for handling inquiries, coordinating installations, and ensuring smooth communication between clients and our installation teams.

Key Responsibilities:

• Answer and respond to customer inquiries via phone and email professionally and efficiently.
• Schedule and coordinate installation appointments with customers and technicians.
• Maintain accurate records of customer interactions and job details.
• Provide aftercare support and resolve any customer issues or concerns.
• Work closely with the operations team to ensure smooth service delivery.
• Process orders and provide customers with updates on their installations.
• Assist in general administrative tasks as needed.

Requirements:

• Previous customer service experience is preferable.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in Microsoft Office and basic computer skills.
• A positive and proactive attitude.

Benefits:

• Sudbury, Suffolk (Depot)
• 8:00 AM - 4:00 PM, Monday to Friday
• Private health policy.
• Opportunity to work with a professional and friendly team.
• Career growth potential within a growing company.

If you have a passion for customer service and want to be part of a dynamic and growing company, we’d love to hear from you! Apply today to join our team.