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Location: Sudbury, Suffolk
Pay:£30,000 per year
Type:Permanent
Shift:Days
About the Role
The Hospitality Manager will bring strong people management and communication skills to deliver an outstanding experience for residents. This role encompasses overseeing all hospitality operations, including a healthy living food service, an engaging activities programme, and maintaining high standards in housekeeping and maintenance.
Candidates should have proven experience in a similar role within a care home, hotel, or hospitality setting, with knowledge of relevant legislation, such as employment and health and safety laws. This is an opportunity to join a warm, family-oriented care home and make a real difference.
Reports to:
Homes Manager / Regional Hospitality & Lifestyle Manager
Key Duties and Responsibilities
- Create a caring service experience that reflects the values of compassion, empathy, and transparency.
- Foster a positive work environment that encourages teamwork, growth, and exceptional service.
- Strive to exceed residents' expectations, delivering high-quality experiences in all interactions.
- Oversee food service operations, collaborating closely with the chef to ensure meals are timely and of high quality.
- Develop engaging activities tailored to residents interests, enhancing their enjoyment and well-being.
- Maintain a warm first impression and uphold high cleanliness standards across the facility.
- Address maintenance issues promptly to keep the care home in excellent condition.
- Manage the hospitality budget, meeting revenue targets and controlling costs.
- Comprehensive induction and training programme.
- Career development and progression opportunities.
- Access to an Employee Assistance Programme.
- Blue Light Card Scheme enrolment fee covered, providing discounts on holidays, days out, and over 15,000 national brands.
- Full DBS disclosure provided.
- Previous experience in hospitality, preferably some hotel experience.
- Excellent communication, motivational, and interpersonal skills.
- A genuine interest in engaging with residents and families regularly.
- Strong organisational skills and reliable time management.
- This role requires a hands-on approach. The ideal candidate will have a natural warmth, a passion for caring for others, and a personal commitment to delivering excellent hospitality.
