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Role Purpose:
- To control Air Freight accounts on a start to finish basis, and develop excellent customer relationships through the delivery of consistent and high-quality service.
Position Specification:
- Manages all bookings from start to finish for allocated customers
- Develops relationship with allocated customers
- Issues booking instructions to overseas offices
- Processes Export bookings
- Accepts all orders (from customer or overseas office) and assumes full responsibility for their successful completion from door to door.
- Proactively informs the customer on shipment status, exceptions and provides intermediate updates on incident solution
- Processes UK Customs Clearance
- Manages any other site involved in a shipment
- Develops processes and tools to support customer interface and communications
- Takes and handles customer inquiries
- Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function
- Ensures correct on time billing to the customer and accruals
- Has full responsibility for end-end file handling.
Key Skills
- Strong background in Air Freight Forwarding export is advantageous
- Instinctive Customer Service ethic
- A 'get the job done attitude
- Thoroughly embedded knowledge of start to finish Air Freight process Results driven and good attention to detail
- Good written and spoken English
- Good interpersonal skills
- Ability to build relationships with customers
- Able to prioritise, perform under pressure and work using own initiative.
Package
- Salary Range - 30-40k + Annual Bonus
- Holiday - 25 days + Bank Holidays
