- To ensure a consistent world class delivery of service to the client and their managing agent(s)
- Provide Key Account customer support via email, telephone, and at customer meetings
- Coordinate, attend, and lead customer review meetings on a regular basis around the UK
- To monitor, action, and ensure adherence to customer SLA/KPIs
- To be responsible for the development and provision of a high standard of customer communication
- To liaise with client contacts to build, develop, and maintain relationships
- To effectively solve problems to satisfactory conclusion
- Preparing reports for the client and internal teams
- Strong sense of ownership and responsibility for meeting the requirements of the role
- Excellent communication skills to act as a strategic partner to the client as well as influence internal teams in successfully meeting performance targets
- High attention to detail
- Ability to work to tight timescales and under pressure
- Practical problem solver and desire to overcome daily challenges
- Able to take initiative and be self-driven