Back to search
On behalf of our client, a market leading outsource business, are recruiting for a Client Services Manager to join their thriving team and business.
The main purpose of the role is to provide -
- Team Leadership
- Team Development
- Client Account Management
- Stakeholder Management
The key duties include -
- Effective management of day-to-day client portfolio
- Communicate effectively with stakeholders across the business to deliver client requirements
- Manage delivering to contractual SLAs aligned with Client contractual agreement
- Responsible for managing Client Service Account Managers, direct reports responsible for their own client portfolio
- Ensure all team deliverables are met on time, including ensuring weekly forecasts are a focused activity for the team and are updated and validated for accuracy on time
- Ensuring all invoicing is completed accurately & on time
- Act as client point of contact for escalations, managing appropriately through to required satisfaction
- Plan teams schedules and holidays/absences
- Responsible for creating a strong team environment
- Responsible for reviewing and approving NCRs (non conformance reports) and working with the quality and compliance/training teams and team members to identify root cause and preventative methods
- Responsible for identifying gaps in current process and suggesting improvements
- Supporting the team with any workload challenges via support of prioritisation, also encouraging best practice in time management skills
- Driving organisation within the team of activities and time
- Supporting the Strategic Inbound Manager and commercial director to drive initiatives within the team
- Ensuring stock management is proactively driven within the team
To be successful you will be able to demonstrate the following -
- Must have a proactive approach to team management and problem solving
- Ability to motivate a team and create a strong team environment within the KAM team as well as across other business teams, e.g. operations/technology departments
- Strong presentation and Excel skills
- Analytically minded
- Positive and collaborative attitude
- Ability to manage multiple tasks at the same time
- Strong focus on time management and people development
Our client is looking for candidates with experience of high profile relationship building, emotional intelligence and ability to solve challenges.
In return our client is offering a highly competitive salary, huge and game changing benefits as well as continuous learning and development.
Apply today to learn more.
