- Deliver excellent customer experience in line with the company's Quality Framework
- Act as the primary point of contact to their customers providing advice and guidance through a variety of channels; primarily telephone, but also including email, SMS text and social media
- Take ownership of all contacts, including enquiries and complaints, and use initiative to develop practical solutions to resolve the situation
- Input quality and accurate information into core IT systems, enabling operational colleagues to respond to the needs of the customer fully informed and in a timely fashion
- Liaise with internal departments and external companies to ensure a seamless and consistent service for customers
Back to searchContact Centre Advisor
Pertemps Newcastle & Gateshead
Posted 6 days ago, valid for a month
Sunderland, Tyne and Wear SR4 6ST, England
Part Time
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Sonic Summary
- The position is for full-time Call Centre Advisors starting on April 7, 2025, with a pay rate of £12.50 per hour and opportunities for overtime.
- The role requires 37 hours of work per week, scheduled between 6 am and 10 pm over five days, including weekends.
- Candidates must have strong customer service skills and experience in a customer service environment, though previous call centre experience is not mandatory.
- Good IT literacy, particularly in Microsoft Office, along with excellent organizational skills are essential for this role.
- The job offers excellent training and development opportunities, with the potential for temporary to permanent employment.
