Customer Experience Representatives

We are recruiting for experienced Customer Service professionals to work for a well-known, established insurance company in Sunderland to start on the 6th January! 

If you have customer service experience, excellent keyboard skills and the ability to work in a fast-paced environment… this could be the role for you!

This is a full-time position including weekends; 1 in 2 Saturdays and 1 in 4 Sundays. Your shift pattern will cover the opening hours of 8am – 8:30pm Monday to Friday, 8am – 6pm Saturday and 9am – 4pm Sunday.

The annual salary is £24,808, this is inclusive of a shift allowance.

This is a hybrid position that can offer a split between working from the office and at home, however for the first 3 months whilst training and developing, you are required to be in the office full time.

Full in-depth training is provided for this position.

The purpose of this role is to act as the first point of contact for the Customer to resolve a variety of customer queries, including mid-term adjustments, cancelations & payment queries to achieve a 'first time resolution' while competently managing the customer experience. To ensure compliance with company procedures and regulatory requirements to always deliver customer excellence.

Skills, Experience and Knowledge:

• Experience working within a customer service environment, this could be from a variety of backgrounds including retail, contact centre and hospitality (face to face, by phone or in written form).
• Able to take responsibility for customer concerns & resolution.
• Good communication skills, able to remain objective & demonstrate empathy.
• Experience of using technology including excellent keyboard skills. 
• Ability to work in a fast-paced environment.
• A high level of attention to detail.
• Able to identify personal goals & take responsibility for your own development plan.
• Able to remain self-motivated.

Additional Information:

• 33 days holiday inclusive of bank holidays
• Variety of shift patterns to choose from at offer stage
• On-site Canteen
• A virtual GP service
• Opportunity for volunteering days
• Life Assurance 4x annual salary
• Flexible benefits scheme including much more which becomes available after joining

If you are interested in the above, please apply with an update CV.