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We are recruiting for experienced Customer Service professionals to work for a well-known, established insurance company in Sunderland to start on the 6th January!
If you have customer service experience, excellent keyboard skills and the ability to work in a fast-paced environment… this could be the role for you!
This is a full-time position including weekends; 1 in 2 Saturdays and 1 in 4 Sundays. Your shift pattern will cover the opening hours of 8am – 8:30pm Monday to Friday, 8am – 6pm Saturday and 9am – 4pm Sunday.
The annual salary is £24,808, this is inclusive of a shift allowance.
This is a hybrid position that can offer a split between working from the office and at home, however for the first 3 months whilst training and developing, you are required to be in the office full time.
Full in-depth training is provided for this position.
The purpose of this role is to act as the first point of contact for the Customer to resolve a variety of customer queries, including mid-term adjustments, cancelations & payment queries to achieve a 'first time resolution' while competently managing the customer experience. To ensure compliance with company procedures and regulatory requirements to always deliver customer excellence.
Skills, Experience and Knowledge:
- Experience working within a customer service environment, this could be from a variety of backgrounds including retail, contact centre and hospitality (face to face, by phone or in written form).
- Able to take responsibility for customer concerns & resolution.
- Good communication skills, able to remain objective & demonstrate empathy.
- Experience of using technology including excellent keyboard skills.
- Ability to work in a fast-paced environment.
- A high level of attention to detail.
- Able to identify personal goals & take responsibility for your own development plan.
- Able to remain self-motivated.
Additional Information:
- 33 days holiday inclusive of bank holidays
- Variety of shift patterns to choose from at offer stage
- On-site Canteen
- A virtual GP service
- Opportunity for volunteering days
- Life Assurance 4x annual salary
- Flexible benefits scheme including much more which becomes available after joining
If you are interested in the above, please apply with an update CV.
