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We are looking to recruit a temporary Customer Liaison Officer!
We are working with a dynamic housing association providing homes for over 60,000 people, dedicated to delivering exceptional service and value to our community. If you're passionate about customer care and eager to make a difference, we want to hear from you!
Position: Customer Liaison Officer
Location: Houghton-le-Spring
Contract Type: Temporary
Working Pattern: Full Time
Driving Required: Yes
Your Role:
As our Customer Liaison Officer, you will be the essential link between our valued customers and our dedicated contractors. Your mission? To ensure that every customer interaction is a positive experience!
Key Responsibilities:
- Build personalised relationships with customers throughout Planned Investment schemes.
- Ensure customers receive an outstanding service that meets and exceeds their expectations.
- Collaborate with contractors to maintain ongoing communication and resolve any issues swiftly.
- Gather and evaluate customer feedback to drive service improvements.
- Attend and contribute to consultation events and operational meetings.
What We're Looking For:
- Excellent communication skills (written and verbal) to influence and advocate for customers.
- Proficiency in Microsoft Word and Excel (2007 & 2010) and experience with housing Asset Management Systems.
- Strong problem-solving abilities and excellent organisational skills.
- A commitment to delivering exceptional customer care.
Qualifications:
- Full UK Driving Licence
- Experience working with contractors and managing customer relationships.
Why Join Us?
- Be part of a supportive and inclusive team culture.
- Contribute to meaningful projects that impact the community.
- Opportunities for personal and professional growth.
If you're ready to take on this exciting challenge and be the voice of our customers, apply today! We can't wait to meet you!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
