Back to search
Rewards and Benefits On Offer;
- Great Working Environment - a very friendly culture and team atmosphere
- The opportunity to work with a dynamic and cultured team of professionals
- A permanent position
- Onsite parking is available.
- Immediate starts!
The Company you will be working for;
Our client is an established and successful company based in Sunderland. They are currently looking for a Customer Service Advisor to join their team on a permanent, part time basis. If you are interested and meet the person specification of the job role, please apply below.
The Role you will be doing;
- Receive incoming calls, online chats, and technical queries via the Technical Support Helpdesk. Answering queries confidently, efficiently, and politely.
- You will be responsible for the specification of the correct product based on the system and the customers desired outcome, following company guidelines.
- Deliver excellence in Customer Service and Technical advice.
- Update all customer contact notes onto the company’s computer system and database.
- Take customer payments.
- Issue replacement products as required.
- Arrange Service Engineer visits within company guidelines, following procedures and always quoting appropriate Service call Terms & Conditions.
- Ensure all technical enquiries received by e-mail are managed and cleared.
- Admin duties when required, such as data entry, spreadsheets, and other office tasks.
- Authorise service calls received from engineers on site.
- To undertake the necessary and relevant training on company products.
- To take on any other duties requested by Management or deemed to be relevant to that of the Technical Advisor in supporting the Technical Department and other departments throughout the business.
- Ensure to carry out basic housekeeping duties as and when required to ensure office space is kept clean and tidy.
- Ensure to adhere to companies Health & Safety policy & procedures.
About you;
- Previous Experience working a Technical related support role is advantageous.
- Excellent communication, written & listening skills with a good telephone manner and able to show empathy towards the caller.
- Experience of working in a Customer Service orientated role & have a solid understanding of good customer service.
- Capable of handling high call volumes at all levels including demanding calls.
- Ability to take initiative, escalate, prioritise, and deal with customer complaints & service calls.
- Reliable and punctual.
- Strong competency and ability to use various computerised systems with good typing skills.
- Experience in using Microsoft Office based systems, including CRM.
