Customer Service Advisor

Pertemps Newcastle

Posted 2 days ago, valid for 11 days

Sunderland, Tyne and Wear SR3, England

£12.97 per hour

Full Time

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Sonic Summary

The company is seeking Customer Service Advisors for a 12-week contract, starting on 23rd September 2024, with potential for longer-term employment.
Candidates must have at least 6 months of experience working in a UK call centre and be comfortable handling high call volumes and complaints.
The position offers a pay rate of £12.97 per hour for a 37.5-hour work week, with shifts scheduled Monday to Friday and some Saturdays.
Successful applicants will undergo 2 weeks of paid training and will be required to work in-office without hybrid options.
Candidates should be prepared for a DBS check and note that no holidays will be allowed during the 12-week assignment.

We are currently recruiting Customer Service Advisors to work for one of the UKs biggest companies for a 12-week contract with potential for longer fixed-term contracts.

START DATE: 23ed September 2024

This role will include handling inbound calls, customer queries and complaints over the phone. You will be required to use multiple systems and work quickly, achieving KPI's.

You will receive 2 weeks paid training for the role, ensuring you are equipped with the skills and knowledge to deal with customer needs.

The role is based in office, no hybrid working available.

Requirements

Previous experience working in a UK call centre is essential (6 months or more)
Ability to work under pressure
Comfortable with high call volumes
Complaints and query handling
Excellent computer skills

Details

Location: Doxford Park, Sunderland
Pay: 12.97 per hour
Hours: 37.5 hours per week
Rota: Monday to Friday with some Saturdays
Shifts between the hours of: 8:00 - 19:30 Monday - Friday | 08:00 - 15:00 Saturday

Consider Before Applying
Any candidates considered for the role will have a DBS check
No holidays will be considered during the 12-week assignment and any appointments must be made out with working hours

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