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24HR SHIFT ROTATION
MUST BE ABLE TO START 21st October 2024
OFFICE BASED - SUNDERLAND
Are you a driven and experienced Customer Service Advisor looking for a new role where you can deliver outstanding Customer Service? We are delighted to be working with Northern Powergrid to support them with growing their contact Centre and Customer Support team.
This role is based from their band new offices at Riverside House with a state of the art contact centre. YOu will be working37 hours per week over 5 days out of 7, Monday to Sunday. Northern Powergrid are open 24hrs a day so shifts will rotate over a 24hr period covering early morning, afternoon and night shifts.
- Free parking available, good transport links
- Temporary to Permanent
- Excellent training & development, this includes4 weeks full time training.
Strong customer service skills are essential. You must be confident in handling a wide range of incoming and outgoing calls with customers and work to a high quality standard of delivery. Experience of working in a customer service environment is essential with good IT literacy, especially a good knowledge of Microsoft office packages along with excellent organisational skills.
Key Responsibilities:
- Deliver excellent customer experience in line with the company's Quality Framework
- Act as the primary point of contact to their customers providing advice and guidance through a variety of channels; primarily telephone, but also including email, SMS text and social media
- Take ownership of all contacts, including enquiries and complaints, and use initiative to develop practical solutions to resolve the situation
- Input quality and accurate information into core IT systems, enabling operational colleagues to respond to the needs of the customer fully informed and in a timely fashion
- Liaise with internal departments and external companies to ensure a seamless and consistent service for customers
