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Our public sector client based in Sunderland has several exciting opportunities to join their team as a Customer Service Advocate!
The roles are looking to start as soon as possible and will be temporary, lasting until June 2025 initially.
There will be variable shift patterns for this role working between Monday to Sunday as per below:-
4x Shifts on 07:00-15:00, 2x shifts off, 4x shifts 15:00-23:00
4x Shifts on 09:00-17:00, 2x shifts off, 4x shifts 17:00-01:00
The pay rate for the role will be £13.26 per hour.
The purpose of the role is to handle telecare alarm calls, out of hours emergency council calls and dispatching wardens across the city.
Additional duties will include:-
Receive and resolve detailed enquiries from customers and service users
Provide information, advice and guidance to customers via a range of communication channels including face to face, telephone, email, letter, web chat and social media
Undertake surveys, telephone calls and interviews to collect data/customer insights to inform improvement programmes
Provide support and assistance to local council campaigns, events and programmes
Accurate data entry on the internal system
To be considered for this role you should have previous customer service experience as well as a background within office administration and IT literate when using MS Office Word, Excel and Outlook.
You must also be able to work the shifts above, which will include out of hours.
Please apply online in the first instance, send your CV to or call Barker Ross Lincoln on 01522 551910 today.
Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
