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Job Title: Customer Service Caseworker
Location: Sunderland
Rate Of Pay: £15 Umbrella P/H
Key Responsibilities and Tasks:- Process claims for Discretionary Housing Payments (DHP) and Local Welfare Provision (LWP) applications for Crisis Support and Community Care Support.
- Comply with defined policies, DWP guidelines, and business processes when making decisions on claims for DHPs and LWPs.
- Carry out excellent case management for a caseload of new and repeat customers, including managing recall and customer support.
- Accurately record data for management information, statistical reports, and government returns.
- Maintain detailed and accurate case management files, ensuring they contain all relevant information and documentation.
- Provide outstanding customer service for enquiries and complaints within policies and procedures, offering advice and support to achieve positive outcomes for customers.
- Collaborate effectively with Housing Associations/Landlords, Benefits services, Welfare Rights services, first-tier providers, Customer Service Network, suppliers, and DWP/HMRC.
For more information please call Sam on to discuss in more detail.
