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Foreign Exchange Support Assistant

CastleView Group
Posted 16 days ago, valid for 6 days
Location

Sunderland, Tyne and Wear SR4 6ST, England

Salary

£23,000 - £27,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client is seeking several Foreign Exchange Support Assistants to join their well-established company.
  • Candidates should have experience in a similar service role and possess strong customer service skills.
  • The position offers a salary range of £20,000 to £24,000, depending on experience.
  • Duties include providing exceptional customer service, processing currency orders, and monitoring stock levels.
  • The role requires a willingness to participate in training and adhere to company policies and procedures.

Our client is looking to recruit several Foreign Exchange Support assistant to join our team within a well-established company. We are seeking motivated & driven candidates who want to learn new skills and gain new experiences to progress within their career.

Duties:

  • Always providing exceptional customer service
  • Supporting branches with the day-to-day operation of the bureau
  • Answering telephone, responding to emails and live chat
  • Review and process currency orders
  • Monitoring stock levels of foreign currency and ensuring that sensible quantities are maintained
  • Willingness to participate in training appropriate to own development
  • Adhering to company policies and procedures
  • To undertake any other duties that may fall into the job criteria
  • To conform with all company policies and procedures, including health and safety
  • To treat all employees, customers and suppliers with dignity and respect

What competencies we are looking for?

  • Good accuracy and numerical skills
  • Excellent administration and organisational skills
  • Effective communication service and customer service experience
  • Competent IT skills
  • Team Player
  • Problem Solving

What experience we are looking for?

  • Experience of working in a similar type of service role
  • Previous customer service experience
  • Proven track record of dealing with people

Shifts and pay: Mon - Fri 09:15am to 17:30pm

Saturdays 09:15am to 17:00pm

Sundays 09:15am to 16:00pm

Weekend working is on a on a rota basis.

£20,000 to £24,000 depending on experience

All training provided

To Apply, send an up-to-date CV.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.