Holidays Operation Assistant

Holiday Cottage Cleaner required for Souter Lighthouse holiday cottages

Following retirement, we are looking for new people and current National Trust staff and volunteers who would like regular hours of work preparing our holiday cottages for our guests. Holidays in the north east continue to be very popular all year round and our 2 cottages at Souter Lighthouse are as popular as ever, with high levels of occupancy and many returning guests. The cottages are set in a stunning location with amazing land and seascapes and history, and you’ll reap the benefits of working in gorgeous surroundings, located directly on the coast and within easy travel distance of South Shields, Whitburn, Seaburn and Sunderland.

The Hours: 5 hours per week. The main changeover days are Monday, Friday or Saturday, however, short breaks mean that changeover days can also fall on other days of the week, and you would have the opportunity to work additional hours at the cottages or in some of our other wonderful locations across the north east.  We don’t work Sundays. Rotas are issued in advance. You’ll need to be available between 10am and 3.00pm (there may be flexibility with the finish time if the applicant has prior commitments) and free parking is available if you drive.

Salary: £11.50 per hour, £2,990 per annum

Duration: Permanent

Interview date: Tuesday 8 October at Souter Lighthouse

Start date: expected start date is mid/late October

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

We are a small team and are immensely proud of our cottages and the standard we provide for our guests. You will be able to work independently and as part of a team.

To find out more about what it’s like to work within “Holidays” at the National Trust, click here to watch our video.

On change-over days, you’ll make sure that everything’s clean and prepared for our guests to arrive. This will include making sure the cottage is thoroughly cleaned, well presented and welcoming for our guests. We’d also like you to keep an eye out and report any repairs or odd jobs that need doing along with replacing any broken items from the store supplies.

Full Personal Protective Equipment(PPE) is provided for all teams and additional extensive measures in place to protect staff.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

• no experience is required, training will be provided

• we'd love to hear from you if you have a great attitude and lots of enthusiasm

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme 
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.