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Senior 2nd Line Application Support

Jackson Hogg
Posted 16 hours ago, valid for a month
Location

Sunderland, Tyne and Wear SR4 6ST, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The company is seeking an experienced 2nd Line Application Engineer for a lead role in the North East.
  • Candidates should have proven experience in a senior or lead capacity within 2nd line application support.
  • Key responsibilities include providing advanced technical support, managing user access, and acting as the technical lead during major incidents.
  • The position requires a strong analytical mindset and knowledge of Active Directory, Azure, and SQL.
  • The salary for this role is competitive, and candidates should have several years of relevant experience.

Are you an experienced 2nd Line Application Engineer looking to take a step up into a lead role? We are looking for an experienced 2nd Line Application Engineer to join a growing business in the North East to address complex issues and act as an SME to the wider business.

What you’ll be doing:

  • Provide advanced technical support for internal and external applications, acting as a subject matter expert, addressing complex issues escalated from the 1st Line Support team.
  • Manage user access, permission and application configuration changes across bespoke and off the shelf applications.
  • Act as the technical lead in major incident management driving rapid resolution and fostering a continuous improvement and automation environment.

What you’ll bring:

  • Proven experience acting in a senior/lead capacity for 2nd line application support.
  • Strong analytical and problem-solving mindset to tackle complex problems.
  • Knowledge of AD / Azure / SQL.
  • A passion for support and engaging with the wider business to resolve and improve end user experience.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.