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- System Management:
- Manage the day to day operation of key IT systems, ensuring high availability, reliability and performance
- Support and maintain implementations of system monitoring tools to proactively identify and address issues before they impact users
- System Design and Development:
- Assist Product Owners in designing system solutions and integrations that meet business requirements, considering factors such as scalability, performance and security
- Deliver system change requests whether that be through configuration, low code, collaborating with third parties or development teams to implement changes and enhancements
- Testing and Quality Assurance:
- Develop and execute test plans to validate system functionality and ensure that solutions meet business requirements
- Conduct system integration testing to identify and address any issues or discrepancies between different components
- Implementation and Deployment:
- Assist the product owner to plan, coordinate and upskill for the deployment of new systems, system updates and integrations ensuring minimal disruption to business operations
- Provide training and support to end-users to facilitate the adoption of new systems and processes
- System Maintenance and Support
- Provide ongoing support and troubleshooting for existing systems, including diagnosing and resolving technical issues
- Perform proactive regular system maintenance activities, such as software updates, patches and configuration changes
- Commercial experience within a Systems Analyst role
- Knowledge of software development methodologies and project management principles
- Experience with business processing tools and techniques
- Comfortable working with 3rd party providers
- Strong knowledge of relational databases, SQL queries, and data analysis tools
