Sales Support Coordinator

Sales Support Coordinator - Healthcare Business UnitBased in SurbitonSalary: £25,000 - £27,000 per annum plus £840 green allowance plus £500 furniture allowance plus £300 wellness allowance and further extensive benefits package.

Full time permanent hybrid role

Our client is looking for a Sales Support Coordinator to provide full administrative support to the sales team. This is a new role within the healthcare division and is a fantastic opportunity for a recent graduate with a STEM- related degree seeking an entry level role within a global organisation that offers excellent long term career prospects.

Person Specification

• STEM-related degree, minimum 2i classification is essential
• Relevant experience in customer service and offiice environment
• Working knowledge of business process tools and Microsoft packages
• Experience of project planning (leading and contributing)
• Attention to detail and ability to work with large data sets
• Appreciates need for professional, corporate approach
• Adaptable and able to deal with wide variety of tasks
• Highly organised and structured with good attention to detail
• Analytical and problem-solving skills
• Proactive: driven to plan and prioritise workload
• Good communication skills - able to build relationships with a range of customers and colleagues at every level
• Highly collaborative
• Emotionally resilient
• Lives within an easily commutable distance from Surbiton (London KT6)

Key Responsibilities:

Key Account Support

Deliver excellent sales support through communication, thorough understanding of processes, and provision of accurate information.

Ensure all administrative processes and procedures are documented, regularly maintained, reviewed and checked for accuracy

Customer Satisfaction & Improvement

Conduct customer satisfaction survey to gather feedback that will drive continuous improvement throughout departments

Escalate issues arising from processes failure, customer complaints, Sales team feedback

CRM Management

Manage CRM data ensuring data integrity, creating a monthly maintenance programme.

Assist the UK Sales team to create lead generation and review opportunities

Provide customers with first line communications, and support for all enquiries.

Own the process and associated data records for all customer purchase orders from placement to invoicing including; advising all stakeholders of lead times, order status and potential delays.

Process all purchase orders in accordance with T&C’s with third parties and NIE for sales, service and demonstration stock.

Dealer Support

Support the Business Development Manager with key aspects of our dealer network

Business Processes

Review, propose and participate in maintenance and changes to improve business process and efficiencies including in-house workflows and documented process documents

Use and maintenance of SAP including data accuracy for customers and vendors, testing and reporting.

Maintain the library resource of related SOPs, processes, templates and checklists

Highlight any issues with business processes to the Operations Team Leader

Product knowledge

Maintain a strong understanding of Nikon and associated 3rd party product ranges to be able to effectively diagnose issues and create quotations as required.

Project Management

Pro-actively plan, lead & drive business projects as required, working cross-functionally to deliver successful outcomes

Policies & Procedures

Follow all Nikon Healthcare UK policies and procedures

Highlight any instances where a policy prevents resolution of an issue to Operations Team Lead

Assistance to Service & Support Manager/National Sales Manager

Provide support for ad-hoc tasks

Provide cover for operations team if necessary

Assist and lead improvement projects

Contribute to weekly and monthly meetings

Support Sales Team

Provide input into overall department strategy and planning

Provide support for ad-hoc tasks & projects as required