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Are you a tech-savvy individual with customer service experience? If so, we want to hear from you!
Service Desk Support
£30k to £35k depending on experience plus benefits such as 22 days holiday, pension, social events, parking and employee discounts!
8.45am to 5.15pm, full-time & office based
Near to Surbiton
Start date: ASAP!
Overview
As a Service Desk Executive, you will be at the heart of this organisations customer operations, ensuring they meet their Service Level Agreements (SLAs) whilst delivering exceptional service. This is not just a job; it's an opportunity to make a real impact in a growing company where your contributions are valued and rewarded.
You'll enjoy a supportive work environment where you can grow both personally and professionally. They offer extensive training opportunities to suit your interests, allowing you to expand your skill set and advance your career. If you're ready to take on a role that values your contributions and offers variety, apply today!
Sound interesting?... Daily duties include:
- Manage scheduled and emergency service jobs using their Service Management Programme.
- Oversee customer installation processes, keeping the team informed and projects on track.
- Ensure the smooth delivery of services to valued customers.
- Accurately report parts and stock usage to aid purchasing and stock control.
- Identify, agree, and report on work procedures to maintain high standards.
- Collaborate with the General Manager of Operations to enhance service quality and reduce callouts.
- Assist the sales team by attending customer meetings and fulfilling ad hoc requests.
- Ensure adherence to industry regulations and company policies.
- Monitor key performance indicators including time to site and customer feedback.
To be successful in this role you'll have:
- Proven experience in customer service
- Proficiency in Office 365, service management programmes, and CRM systems.
- Strong administrative skills with good numeracy skills
- Flexibility and adaptability to meet customer needs.
If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply!
Click on the apply button today!
We do aim to get back to everyone however due to the high volume of applications we cannot guarantee a direct response. If you do not hear back within 2 weeks then unfortunately this means your application has been unsuccessful.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
