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Job Title: 2nd Line Engineer (with 3rd Line Responsibilities)
Location: Sutton Coldfield
Salary: £28,000 - £33,000
Are you passionate about Microsoft technologies and eager to take the next step in your IT career? Chapman Tate Associates are delighted to partner with a thriving Managed Service Provider (MSP) based in Birmingham in their search for a dynamic 2nd Line Engineer. This is an exciting opportunity for an ambitious IT professional looking to take on 3rd Line responsibilities in a progressive, fast-paced environment.
About the Role:
As a 2nd Line Engineer, you will be a key member of the team responsible for delivering exceptional IT support and infrastructure management. You will have the chance to expand your skill set by stepping into 3rd Line tasks, solving more complex technical challenges and contributing to critical IT projects.
Key Responsibilities:
- Provide outstanding 2nd Line support to clients, ensuring timely resolution of technical issues.
- Handle escalated tasks that require 3rd Line expertise, including troubleshooting and configuration.
- Manage and maintain Microsoft technology stacks such as Azure, Intune, Entra ID, Active Directory, and Office Exchange.
- Collaborate with the team to support IT infrastructure projects and improve service delivery.
- Maintain documentation and deliver excellent customer service, ensuring client satisfaction.
About You:
- Proven experience in a 2nd Line Engineer role, with exposure to 3rd Line tasks.
- Strong knowledge and hands-on experience with Microsoft technologies including Azure, Intune, Entra ID, Active Directory, and Office Exchange.
- Excellent problem-solving skills and the ability to handle complex technical issues.
- A proactive and team-oriented approach to work.
- Certifications such as Microsoft Certified: Azure Administrator Associate or similar are a plus but not essential.
Why Join This MSP?
- Work with cutting-edge Microsoft technologies in a supportive and collaborative environment.
- Opportunity to progress into 3rd Line responsibilities, gaining invaluable experience.
- Become part of a company that values innovation, professional growth, and work-life balance.
If you're ready to elevate your career and thrive in a growing MSP where your skills and ambitions will be valued, apply today through Chapman Tate Associates!
