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1st Line Support Technician
Location: Sutton Coldfield
Salary: Up to £28,000
Chapman Tate Associates are working with a leading Managed Service Provider (MSP) based in Wolverhampton to find a talented and motivated 1st Line Support Technician to join their growing team.
This is an excellent opportunity to develop your career within a dynamic and supportive environment, offering exposure to a wide range of IT systems and technologies, as well as opportunities for professional growth.
Key Responsibilities:
- Provide 1st Line IT support across a diverse client base, ensuring the resolution of issues in a timely and professional manner.
- Troubleshoot hardware and software issues, escalating to 3rd Line support where necessary.
- Manage and maintain customer networks, servers, and IT infrastructure.
- Offer support on Microsoft technologies, including Windows Server, Office 365, and Active Directory.
- Collaborate with the internal team to deliver exceptional customer service and support.
Required Skills & Experience:
- Proven experience in 1st Line Support or a similar technical role.
- Strong knowledge of Windows Server, Active Directory, Office 365, and other IT infrastructure components.
- Experience with networking concepts (TCP/IP, DNS, DHCP).
- Excellent problem-solving skills and the ability to manage multiple support requests.
- Strong communication skills with the ability to explain technical issues to non-technical clients.
- Ideally, you will have certifications such as CompTIA, MCSA, or equivalent.
What’s on Offer:
- Competitive salary up to £28,000, depending on experience.
- Career progression within an established and growing MSP.
- A friendly and collaborative team environment.
- Exposure to a wide range of technologies and clients.
- Ongoing training and development opportunities.
- 25 days holiday, plus bank holidays.
